Project team: Thesis alone at an exoskeleton company – internship
Project: User centered product optimization – Customization of exoskeletons for heavy duty workers
Inspiration: A change maybe just around the user
Goal: Develop a user-centered design culture at the company SkelEx
The solution of the problem was Organizational change and Organizational alignment
The core values, that subtly drive actions by becoming an essential part of the everyday life and behaviors of an organization lead to continual renewal and revitalization of the organizational culture. A culture supported by a small set of genuine values can affect organizational behaviors and facilitate attracting the right people and problems, reject the wrong ones, and foster the development of a workable framework for productive communication.
Aspects of my role in the company:
Problem research and problem development to create a problem statement
User research, insight finding, competitive mapping, ideation and co-creation workshops for user testing and employee communication, concept development, and implementation
Assistance in cultural change at the company, to empower and foster user-centred innovation
Running co-creation workshops from user testing for developing a new feedback loop to ideation of company strategy and implementing the results into the company’s structure and processes
Evaluation and suggestion of improvement in existing product and service related processes through relevant tools and methodologies, to improve top notch communication within the company, with clients and the end users.
The problem statement defined at the beginning of the thesis, evolved through every research method applied, and a final problem statement was found, which was solved in the project.
Problem statement I
There is a lack of process that best translates user needs into projects for product development
Problem statement II (Desk research, Empathy probes research)
There is a lack of process that helps information of user needs flow within the company for product development projects
Problem statement III (User needs workshop)
There is a lack of structure that helps communicate user needs within the company
Problem statement IV (Interview series – employees)
There is a lack of structure that communicates a common strategy centered around user needs
Problem statement V (Structure follows strategy)
There is a lack of shared company strategy and outlook for the development of an organization structure centered around user needs
Problem statement VI (Product Journey Map Employee perspective)
There is a lack of shared company strategy and outlook for the development of a user centric organizational structure
Problem statement VII – Final (Cultural organizational change)
There is a lack of shared company strategy and outlook for the development of a user centric organizational culture
The details of the projects will be published at the end of September. However, if required now, you may contact me for the details. Thank you for your understanding.